Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept all major payment methods to make checkout smooth and secure, including:

  • Visa, Mastercard, American Express
  • PayPal
  • Shop Pay
  • Google Pay & Apple Pay

We use trusted payment processors so your details are protected at every step. 

How can I track my order?

Once your order is confirmed, you’ll receive a tracking number via email. Simply click the tracking link to follow your shipment’s progress from dispatch to delivery.  

Where do my orders ship from and how long does delivery take?

Our products are fulfilled by trusted partners, and shipping times vary by location. Typical delivery windows are:

  • Domestic: ~10–18 business days
  • International: ~15–28 business days

These are estimates and may vary due to postal services, customs, and regional carrier delays. For more detail, see our Shipping Policy.

What is your return and exchange policy?

We want you to be happy with your gear. If it’s not quite right, you can initiate a return or exchange within 30 days of delivery.

Please note:

  • Personalized or custom-made items may have specific conditions
  • Return shipping costs may apply depending on your location

Visit our Refunds & Returns page for full details and instructions.  

Didn't find what you were looking for? Feel free to contact us at any time.