Refund Policy
Refunds & Returns
At She Motion Co, we want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.
Return & Refund Window
You can request a return or refund within 30 days of delivery. To be eligible:
- Items must be unused, unworn, and in original packaging
- Proof of purchase or order number is required
How to Request a Return
To start a return or refund, please contact us with your order number and a brief description of the issue.
Once your request is reviewed, we’ll provide next steps and return instructions if applicable.
Return Shipping
- If your item arrives faulty or damaged, we’ll cover return shipping or offer an appropriate solution
- For all other returns (such as change of mind), return shipping costs are the customer’s responsibility
What Happens Next
Once your return is received and inspected, we will:
- Notify you of approval or rejection
- Process your refund to the original payment method
Please allow a few business days for your bank or payment provider to finalise the refund.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, worn, or damaged after delivery
- Final sale or clearance items (where noted)
- Gift cards
If you’re unsure whether your item qualifies, simply contact us and we’ll be happy to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Inspect your order upon delivery
- Contact us within 7 days with photos of the issue
- We’ll arrange a replacement or refund depending on the situation
Need Help?
If you have any questions about returns or refunds, please contact us — we’re always here to help.